As a salon, we give a period of 5 consecutive days to make known your disagreement for having followed the recommendations and instructions provided by the stylist.

Nonconformity is related to poorly applied techniques or involuntary errors made in the process (marks or stains in color work or imbalances in the case of cuts when they are symmetrical).

The fact that you do not feel comfortable with the new look or have regretted the requested change is not considered a guarantee. All this is discussed before starting the service (diagnosis).

The photos with designs and colors that the client presents as a desire for the result she is looking for will be referential, since this will depend on the type of hair, its texture, density, height of the current tone, whether it is natural or not, chemical history, etc.

Resulting tone height or desired tone: When it comes to a color extraction or bleaching process, a specific color is not guaranteed as a result, since the color that settles on the hair will only be what the hair's background allows. lightening that is achieved in the bleaching or extraction process and this lightening background, in turn, depends on the chemical background that the hair has. (coloring, bleaching, permanent straightening, botox, etc.)

Chemical history of the hair: They must be delivered by the client to the stylist, before starting the care, it refers to any chemical process to which the hair has been subjected, temporality and frequency of these, processes such as permanent straightening, coloring, bleaching. , etc

Strong and soft acid straightening: in both cases an absolute straightness is not guaranteed for curly hair in a single session. As these treatments are progressive, it should be remembered that these treatments are thermoactive.

Gray coverage is not considered among the following services: Color bath, highlights, babylights, balayage, highlights, highlights, etc. If gray coverage with overall growth or color is required, it must be scheduled in conjunction with the service. If this is not reported in that instance, only this last service should be performed and the discoloration service should be scheduled again since service times vary greatly in these cases.

A before and after photo of the hair is required (no need to show the face) in order to activate the warranty.